How to Choose a Reliable Moving Company and Avoid Scams
May 12, 2026
How to Choose a Reliable Moving Company and Avoid Scams
Unfortunately, moving scams are a real problem within the industry. One of the best ways to protect yourself is learning how to identify red flags before booking a mover.
Warning Signs of a Moving Scam
Be cautious if a company:
- Offers a quote dramatically lower than competitors
- Demands a large upfront deposit
- Avoids answering questions about licensing or insurance
- Has a high number of DOT complaints
- Cannot clearly explain who will actually perform your move
Check the FMCSA Database
Consumers can verify moving companies through the Federal Motor Carrier Safety Administration (FMCSA).
The FMCSA database allows you to:
- View DOT complaint history
- Check licensing information
- See fleet details
- Verify operating authority
This can help customers identify whether they are working with an actual moving company or a broker.
Why Brokers Create Problems
Many moving horror stories involve brokers rather than actual moving companies.
Some brokers:
- Do not own trucks
- Sell moves to third-party companies
- Collect large deposits upfront
- Provide unrealistic pricing
Customers sometimes believe they hired one company, only to have their move transferred elsewhere.
Questions to Ask Before Hiring a Mover
Ask questions like:
- Are you the actual carrier handling my move?
- How many trucks do you operate?
- Are you licensed and insured?
- Can I view your DOT history?
- Do you offer binding estimates?
Legitimate movers should answer these questions clearly.
FAQs
How do I know if a moving company is legitimate?
Check the company through the FMCSA database, review DOT complaint history, and verify licensing and insurance.
Are moving brokers bad?
Not all brokers operate the same way, but consumers should fully understand whether they are hiring a broker or an actual carrier.
Should movers require large deposits upfront?
Large upfront deposits can be a warning sign and should be reviewed carefully.
What is a DOT complaint?
A DOT complaint is a formal complaint filed against a moving company through federal transportation authorities.
Get a Quote for Your Upcoming Move
Planning a long-distance or interstate move? Joyce Van Lines helps customers coordinate moves across all 50 states with experienced crews, nationwide coverage, and full-service moving support.
Whether you’re moving weeks from now or need help with a last-minute relocation, our team can help you understand your options and build a moving plan that works for your timeline.
