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Your Rights and Responsibilities When You Move Brochure

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Download Brochure

The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect consumers of interstate moves and define the rights and responsibilities of consumers (shippers) and household goods carriers (movers). Your primary responsibilities are to ensure that you understand the terms and conditions of the moving contract (bill of lading), and know what to do in case problems arise. The primary responsibility for protecting your move lies with you in selecting a reputable household goods mover or household goods broker, and making sure you understand the terms and conditions of your contract and the remedies that are available to you in case problems arise.

ASMA Household Goods Dispute Settlement Program Brochure

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Download Brochure

This brochure is produced by The American  Moving & Storage Association (AMSA), a national trade association that represents carriers and agents in the household goods moving industry. AMSA sponsors a dispute settlement program so that its members can comply with the Federal requirement of providing a fair and effective way to resolve disputes regarding articles in your shipment that you have claimed as lost or damaged during your move and/or whether you must pay additional charges that were billed to you by your mover after the delivery of your shipment.

High Value Inventory Form
DOWNLOAD High Value Inventory Form
Download: High Value Inventory Form

In order to protect your special belongings, Joyce Van Lines developed specific procedures for preparing and shipping high value items.  Items are considered to be “high value” if their value exceeds $100 per pound per article.  Some items typically considered to be “high value” include jewelry, furs, antiques, silverware, crystal, art, oriental rugs, tapestries, collectibles, and some computer software.  We strongly recommend that you move diamonds, gold, silver, and other small valuables yourself.  A carrier is in no way responsible for cash. If there are any high value items in your shipment, you must declare those items separately on our “High Value Inventory Form”.  This will ensure that you are not limited to the maximum liability restriction of $100 per pound per article. If you are doing your own packing, do not seal any cartons containing high volume items. In order to ensure maximum coverage for you, the driver must be able to verify all your high value items.  On your moving day, the driver will seal the carton and assign an inventory number in your presence. DO NOT WRITE ON CARTONS THAT CONTAIN VALUABLES. It is imperative to understand the valuation option you select for your shipment will determine the method you use in claim settlement.  Claims are still settled based on the type of valuation selected and on the merit of the claim being transit related.  Strict adherence to the inventory process described above will determine whether a claim has occurred.  It is important to note that verification of ownership and proof of value will be required for “high value” articles prior to settlement.  If you do not have proof of value, we strongly recommend that you obtain an appraisal for these items prior to moving.  These appraisals can also be important for your Homeowner’s Insurance policy. When articles of extraordinary value in your shipment are not included in the High Value Inventory Form, the maximum carrier’s liability is limited to $100 per pound per article provided the shipments was released at a value greater than 60 cents per pound per article. Shipments for which the declared value is 60 cents per pound per article are not covered by this provision.

Firearms
Joyce Van Lines, Inc. requires a special Firearms Inventory Control Form be completed prior to transportation. Any firearms transported must be:

  • Unloaded and disarmed by customers
  • Inventoried by you before the driver arrives
  • Consolidated into a safe area, packed by the driver only and loaded in a designated area in our van

The firearm package will be unpacked in your presence at the destination and you will be asked to authorize a sign off on the Firearm Inventory Control Form. Please contact your move coordinator if you have any questions regarding this form or procedure.